Shipping policy
SHIPPING POLICY
Last updated: April 2026
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ORDER PROCESSING
All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays). Orders placed after 2pm on a Friday will be processed the following Monday.
Once your order has been despatched, you will receive a confirmation email with your tracking information where applicable.
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UK DELIVERY OPTIONS
We currently ship to mainland UK addresses only. We do not currently ship to Northern Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Man or BFPO addresses — we hope to add these soon.
Standard Delivery (3–5 business days)
Cost: £3.49
Carrier: Royal Mail 2nd Class / Evri
Express Delivery (1–2 business days)
Cost: £5.99
Carrier: Royal Mail 1st Class / DPD
Free Standard Delivery
Free on all orders over £25
Automatically applied at checkout — no code needed
Please note that delivery timescales are estimates and may be affected by carrier delays, particularly during busy periods such as Christmas, Easter and bank holidays.
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INTERNATIONAL SHIPPING
We do not currently offer international shipping. We are working on this and hope to offer EU and worldwide delivery in the future. Sign up to our mailing list to be notified when international shipping becomes available.
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PACKAGING
All StreetSide Crunch products are packed securely to ensure they arrive in perfect condition. Our products are ambient (no refrigeration required) with a shelf life of up to 15 months from the date of packing.
We aim to use minimal, recyclable packaging materials wherever possible.
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MISSING OR DAMAGED ORDERS
If your order has not arrived within the estimated delivery window, please check your tracking information first. If you are still unable to locate your parcel, contact us at sales@streetside.shop within 14 days of your expected delivery date and we will investigate with the carrier on your behalf.
If your order arrives damaged, please photograph the damaged item(s) and packaging and email us at sales@streetside.shop within 48 hours of receipt. We will arrange a replacement or refund as appropriate.
Please do not return damaged goods without contacting us first.
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FOOD PRODUCTS — IMPORTANT NOTICE
As our products are food items, we are unable to accept returns of opened or partially consumed products for hygiene reasons, except in cases where the product is faulty or not as described. Please see our Refund Policy for full details.
All products are despatched with a minimum of 12 months remaining shelf life.
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CONTACT US
For any shipping queries, please contact us:
Email: sales@streetside.shop
Phone: 07702 997 415
Business hours: Monday to Friday, 9am–5pm
Jovaz International Ltd trading as StreetSide Crunch
65 Dallow St, Burton on Trent, Staffordshire, DE14 2PQ
Company registration: [your Companies House number]